Terms & Conditions

1. Acceptance of Terms

By accessing and using SaralSeva ("the Service"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our Service. SaralSeva is a private service provider and is not affiliated with any government department.

2. Nature of Service

SaralSeva is a private document assistance service. We help you prepare, review, and submit applications for government certificates and legal documents. All certificates are issued solely by the respective government departments — we do not issue any government documents ourselves.

3. User Obligations

• You must provide accurate, truthful, and complete information in all applications.
• You are responsible for ensuring all uploaded documents are genuine and valid.
• You must not use the Service for any fraudulent, illegal, or unauthorized purpose.
• You must maintain the confidentiality of your account credentials.

4. Service Fees & Payment

• Our service fees are clearly displayed before you initiate any application.
• All payments are digital only — UPI and online transfer. No cash accepted.
• Government fees (if any) are separate and payable directly to the respective department.
• Service fees are non-refundable once document preparation has commenced, except in cases outlined in our refund policy.

5. Processing & Timelines

Processing times are estimates and depend on the respective government department's response. While we make every effort to expedite your application, SaralSeva cannot guarantee specific completion dates. Real-time status updates are provided via WhatsApp.

6. Disclaimer of Guarantees

While we strive for a 100% success rate on reviewed applications, we cannot guarantee approval by any government department. Approval is at the sole discretion of the issuing authority. Our guarantee covers accurate preparation and proper submission only.

7. Intellectual Property

All content, branding, design, and software on SaralSeva's platform are the intellectual property of SaralSeva and may not be reproduced, distributed, or used without written permission.

8. Limitation of Liability

SaralSeva shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Service, delays caused by government departments, or any loss resulting from inaccurate information provided by the user.

9. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, submit fraudulent documents, or engage in abusive behavior toward our staff or systems.

10. Governing Law

These Terms are governed by the laws of India. Any disputes arising from the use of SaralSeva shall be subject to the exclusive jurisdiction of the courts of Guwahati, Assam.

11. Contact

For any questions regarding these Terms, reach out to us: