Privacy Policy

1. Introduction

SaralSeva ("we," "our," or "us") is a private document assistance service operating in Assam, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We are not a government entity.

2. Information We Collect

We may collect the following types of information:

• Personal Data: Name, email address, phone number, residential address, and government-issued ID details as required for your application.
• Documents: Copies of proofs, certificates, and affidavits uploaded for processing.
• Payment Information: UPI ID, transaction references. We do not store full payment credentials — all payments are processed securely through Razorpay.
• Usage Data: Browser type, IP address, pages visited, and session duration for analytics.

3. How We Use Your Information

• To process and submit your document applications to the appropriate government portals.
• To communicate application status updates via WhatsApp and email.
• To verify your identity and validate uploaded documents.
• To process payments and issue receipts.
• To improve our services and user experience.

4. Data Sharing

We do not sell or rent your personal information to third parties. Your data may be shared only with:

• Government portals — as required for your application submission.
• Payment processors (Razorpay) — for secure transaction processing.
• Legal authorities — if required by law or court order.

5. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS), secure cloud storage, and access controls to protect your personal data. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Completed application data is retained for up to 2 years for reference.

7. Your Rights

You have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent for non-essential data processing.

To exercise these rights, contact us at info@saralseva.in.

8. Cookies

We may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: